Privacy Policy

Information we may collect

A casino website typically needs to collect several types of information to open and operate an account, process transactions, meet security requirements and provide customer support. The amount and type of information collected may vary depending on the services used and the circumstances of a particular player.

Account and identity details

• Name, date of birth, contact details and other information supplied when registering or updating an account.
• Login details, account preferences, responsible gambling settings and records of communications with support.
• Information used to confirm identity, age, eligibility and ownership of an account.
• Verification documents or information taken from those documents where checks are required.

Payment and transaction information

• Deposit, withdrawal and other transaction records, including amounts, dates and status information.
• Payment method details or limited payment information needed to process or confirm a transaction.
• Records relating to account balances, gaming activity, bonuses or promotional activity where relevant to the account.
• Information used to identify unusual, disputed, unauthorised or potentially fraudulent transactions.

Technical, device and usage information

• IP address, browser type, device type, operating system, language and general location information.
• Website activity, pages viewed, links used, session information and other usage records.
• Cookie identifiers and similar technologies used to remember settings, support functionality, improve performance and understand website use.
• Security information such as login activity, access times and signals that may indicate account misuse.

Information may also be received from service providers involved in payments, identity verification, fraud prevention, website hosting, customer support, analytics or technical operations. Such providers may supply information needed to complete a requested service or help protect the website and its users.

Sharing, security and retention

Information may be shared where this is needed to operate the website, provide a requested service, protect players or meet an applicable obligation. Depending on the circumstances, recipients may include payment providers, identity and age verification providers, fraud prevention services, technology and hosting providers, customer support providers, professional advisers, insurers, auditors, courts or public authorities. Providers are expected to handle information for the relevant service or purpose and to apply appropriate safeguards.

Information may be processed or stored using service providers located in Australia or other countries. If information is handled outside Australia, reasonable steps are taken to support appropriate protection and to use the information only for the relevant operational, security or legal purpose. International handling may be necessary for technology, payment, verification or support services.

Reasonable technical and organisational measures are used to help protect personal information from loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, authentication, monitoring, encryption or similar safeguards where appropriate. No website, online account or electronic transmission can be guaranteed to be completely secure. Players should use a strong, unique password, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

Information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Closing an account does not always result in the immediate deletion of every record. Some account, transaction, verification, security and communication records must be kept for a period required by law or for other legitimate purposes, such as resolving disputes, preventing fraud, protecting the website and demonstrating compliance. When information is no longer required, it may be securely deleted, anonymised or disposed of in another appropriate way.

Your privacy rights and how to contact us

Players may ask about the personal information held about them and how it is used. Subject to applicable requirements and reasonable exceptions, a player may request access to their information, ask for inaccurate or incomplete information to be corrected, request deletion of information that is no longer needed or ask for an explanation of a privacy practice. A request may need to be verified before information is disclosed or changed so that account security and the privacy of others are protected.

Players can exercise their data rights by contacting support@fendiwin9casino.online. This email may be used to request access to personal information, correction of inaccurate information, deletion of eligible information, or withdrawal of consent to marketing communications. The request should include enough detail to identify the account and explain what is being requested. Players should not send unnecessary sensitive information in an email.

1. Access: ask for a copy or summary of personal information held about you, subject to identity checks and applicable exceptions.
2. Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details where appropriate.
3. Deletion: ask for eligible information to be removed where it is no longer needed or there is another valid basis for deletion. Some records may need to be retained because of legal, security, dispute or operational requirements.
4. Marketing consent: withdraw consent or ask for marketing communications to stop. Essential account, security and service messages may continue where necessary.

Requests will be considered within a reasonable period. The outcome may depend on the type of request, the information involved and any obligation to retain or disclose records. If a request cannot be fully completed, an explanation may be provided where appropriate. Players may also contact support through the usual account support process for general questions about this policy, account information or privacy settings.